Grievance Redressal

At CodeBegun, we are committed to addressing any grievances or concerns you may have in a fair and efficient manner. This Grievance Redressal Policy outlines the procedure for reporting and resolving grievances.

How to Raise a Grievance

You can raise your grievance through the following methods:

• Email: Send an email with the details of your grievance to grievance@codebegun.com.
• Contact Form: Use the grievance redressal form available on our website to submit your concerns.
• Phone: Call our grievance helpline at +91 12345 67890 during business hours.

Grievance Handling Procedure

Once a grievance is received, we will follow these steps:

1. Acknowledge receipt of the grievance within 2 business days.
2. Investigate the grievance thoroughly, which may involve contacting you for further details.
3. Provide a resolution or update on the status of the grievance within 10 business days.

Escalation

If you are not satisfied with the resolution provided, you can escalate the grievance to our Grievance Officer:

Grievance Officer: Mr. Srikanth

Email: grievance@codebegun.com

Phone: +91 6301099587

Confidentiality

We value your privacy and ensure that all grievances are handled with strict confidentiality.

Effective Date

This policy is effective as of 27 December 2024.