At CodeBegun, we are committed to addressing any grievances or concerns you may have in a fair and efficient manner. This Grievance Redressal Policy outlines the procedure for reporting and resolving grievances.
How to Raise a Grievance
You can raise your grievance through the following methods:
- Email: Send an email with the details of your grievance to grievance@codebegun.com.
- Contact Form: Use the grievance redressal form available on our website to submit your concerns.
- Phone: Call our grievance helpline at +91 63010 99587 during business hours.
Grievance Handling Procedure
Once a grievance is received, we will follow these steps:
- Acknowledge receipt of the grievance within 2 business days.
- Investigate the grievance thoroughly, which may involve contacting you for further details.
- Provide a resolution or update on the status of the grievance within 10 business days.
Escalation
If you are not satisfied with the resolution provided, you can escalate the grievance to our Grievance Officer:
Confidentiality
We value your privacy and ensure that all grievances are handled with strict confidentiality.